Wellhop for Mom & Baby

Frequently Asked Questions

How does it work?

Wellhop brings women with similar due dates together for 19 video conversations with their facilitator. Conversations happen every other week for an hour and focus on pregnancy, childbirth and the postpartum period. Between sessions, you can talk with your group members and facilitator on discussion boards. You can also visit a topic library for more information.

To participate in Wellhop, you must attend the video conversations. You can use your smart phone, tablet, computer or any other device with a camera.

I have a prenatal care provider, the internet and a ton of apps. Why would I join Wellhop?

Pregnancy is an exciting time, full of weird and unexpected changes. Hearing and sharing the crazy stories that come with pregnancy help remind us that we’re not alone. Wellhop gives you a place to share your stories, ask questions and talk with other women who get it. We’re not afraid to share the ups and downs – and occasionally laugh about it!

Is Wellhop based on any research?

Yes, Wellhop is based on group prenatal care, where women with similar due dates meet in-person for education, support and medical services. The group prenatal care model is supported by the American College of Obstetrics and Gynecology (ACOG) and the American College of Nurse Midwives (ACNM). It has been shown to reduce preterm birth rates, reduce time in the Neonatal Intensive Care Unit (NICU), improve prenatal knowledge, help women feel more prepared for labor and delivery, and feel more satisfied with their care.

What does it mean to be in a pilot program?

Think of Wellhop as a trial run – it’s a way to learn what works well and what needs improvement. As a participant, your feedback will help shape this program for other mothers. Enrollment spots are limited during the pilot.

When and how can I enroll?

Wellhop enrollment is open throughout 2019. For the full pilot experience, you can enroll at momandbaby.wellhop.com any time before your 21st week of pregnancy. If you’re further along in pregnancy, there is a group designed specifically for you.

When does my group start?

Your group starts when you’re between 12 and 16 weeks pregnant (unless you join late). While waiting for your first session, you’ll meet with your facilitator and you can tour the Wellhop website.

Who can join the Wellhop pilot?

Wellhop is available to employees and dependents enrolled in a UnitedHealthcare company health plan through a participating employer.

What if this isn’t my first pregnancy?

Wellhop is for all expectant moms, whether it’s your first or fourteenth pregnancy. Moms who’ve been pregnant before have a lot of wisdom to share. Every pregnancy is different and you may have new questions this time around.

We know that experienced moms and first time moms can benefit from sharing this incredible time together. Experienced moms bring first-hand knowledge to the conversation and can give new moms reassurance and understanding. Meanwhile, new moms raise questions and concerns that can help experienced moms reexamine their ideas and experiences. Everyone brings something unique and special to the group.

How long does Wellhop last?

Your group will meet for about nine months, with six months of prenatal sessions and three months of postpartum sessions. If you join later in pregnancy, your group will meet for about four months.

What will we talk about in our group conversations?

We’ll talk about all kinds of things, like dealing with morning sickness, understanding what’s “normal” in pregnancy, warning signs, preparing for labor and delivery, caring for your newborn, returning to work and more. Remember, this is your group – your questions and concerns are always welcome.

Is there technical support?

Yes. We don’t want anyone lost in the virtual wilderness. Technical support is available through the website and your facilitator can help as well.

Who leads the Wellhop group conversations?

Wellhop sessions are led by experienced facilitators who are trained in prenatal and postpartum topics -- and have a good sense of humor.

How is Wellhop different than seeing my provider?

The Wellhop pilot program is not a substitute for prenatal or postpartum care with a provider. Wellhop doesn’t offer medical advice or tell you what to do -- it’s a place to hear other women’s experiences and learn about the latest research. The information in the topic library and discussion boards is available around the clock. With Wellhop, you can practice asking the embarrassing stuff before you take it to your provider.

Does Wellhop replace other prenatal classes (breastfeeding, labor and delivery, etc.)?

Wellhop is not meant to replace prenatal classes or classes about specific delivery methods. However, we may cover the same topics.

How does Wellhop compare to UnitedHealthcare's Maternity Support Program (also called Healthy Pregnancy)?

The Maternity Support Program is available to women who are trying to conceive or are already pregnant. It offers educational materials and one-on-one phone calls with a dedicated nurse who can answer questions on pregnancy, high-risk births, newborn care and postpartum self-care. The Maternity Support Program focuses on individual health needs while Wellhop provides group support and education. Depending on your needs and preferences, we may encourage you to participate in one program or both.

Do I have to attend every session?

Your group meets every other week for an hour. The most meaningful Wellhop experience comes from connecting with your group on a regular basis and building relationships. Being part of the conversation is important – that’s where the magic happens! You exchange ideas, get practical tips and share “real talk”. If you have to miss a session, you can visit the topic library and your group discussion board to catch up.

Who will be in my group?

Your group will be made up of women from all over the country. There will be some first-time moms and some experienced moms, all of whom are at the same point in pregnancy.

Can my partner or support person join Wellhop?

We know that partners and support people are important. Unfortunately, the pilot program does not include them at this time. We encourage you to share the information that you learn with your partner or support person. Your facilitator may also suggest that you talk with them about certain topics or questions.

Who do I contact if I have questions about Wellhop?

If you have questions before you enroll or questions about maternity benefits, please contact your human resources department. Otherwise, feel free to email us at momandbaby@uhg.com with your questions.

What if I have a personal question that I’m not comfortable discussing with my group?

Pregnancy and the postpartum period can be a challenging and sensitive time. If you have a personal question that you do not want shared with the group, you can send a direct message to your facilitator. Please keep in mind that facilitators do not give medical advice. Your provider is your best resource for all medical questions.

How much does Wellhop cost?

Wellhop is available to you at no additional cost through your company’s health plan.

Will I have to take time off work to participate?

Please speak with your manager or human resources department if you plan to participate during work hours. We offer a variety of days and times so you can work around your schedule.

Is Wellhop going to share information about me with my employer?

We take privacy and confidentiality seriously and follow the rules of HIPAA. Wellhop will not share any personal information about you with your employer. Employers will receive a report on the total number of employees participating in the pilot program and anonymous information about birth outcomes. Employers will also see anonymous survey results.

Is Wellhop offered in languages other than English?

The pilot program is only available in English at this time.