Wellhop for Mom & Baby

Frequently Asked Questions

Wellhop is a community of moms that share support and real-world answers. Wellhop uses online group conversations and educational tools to help women get ready for their new baby. The pilot includes:

  • Group video conversations with a trainer and women at the same stage in pregnancy
  • The latest information on pregnancy and postpartum health
  • Educational articles, videos, podcasts and more
  • Easy access from any device (tablet, smart phone, etc.)

Wellhop brings women with similar due dates together for 19 video conversations with their trainer. Conversations happen every other week for an hour. They focus on pregnancy, childbirth and the postpartum period. Between sessions, you can talk with your group members and trainer on discussion boards. You can also visit a topic library for more information.

To take part in Wellhop, you must attend the video conversations. You can use your smart phone, tablet, computer or any other device with a camera.

Pregnancy is an exciting time, full of weird and unexpected changes. Hearing and sharing the crazy stories that come with pregnancy help remind us that we’re not alone. Wellhop gives you a place to share your stories, ask questions and talk with other women who get it. We’re not afraid to share the ups and downs.

Yes. Wellhop is based on group prenatal care, where women with similar due dates meet in-person for education, support and medical services. The group prenatal care model is supported by the American College of Obstetrics and Gynecology (ACOG) and the American College of Nurse Midwives (ACNM). It has been shown to lower preterm birth rates and lower time in the Neonatal Intensive Care Unit (NICU). It also helps improve prenatal knowledge, help women feel more ready for labor and delivery and feel more satisfied with their care.

Think of Wellhop as a trial run. It’s a way to learn what works well and what needs improvement. As a participant, your feedback will help shape this program for other mothers. Enrollment spots are limited during the pilot.

Wellhop enrollment is open throughout 2019. You can enroll at momandbaby.wellhop.com any time before your 36th week of pregnancy.

Groups start at the end of your first trimester, but you can join a group up to the 36th week of pregnancy. While waiting for your first session, you’ll meet with your trainer and you can tour the Wellhop website.

Wellhop is available to employees and dependents enrolled in a UnitedHealthcare company health plan through a participating employer or through UnitedHealthcare Community Plan.

Wellhop is for all expectant moms, whether it’s your first or 14th pregnancy. Moms who’ve been pregnant before have a lot of wisdom to share. Every pregnancy is different and you may have new questions this time around.

We know that experienced moms and first time moms can benefit from sharing this incredible time together. Experienced moms bring first-hand knowledge to the conversation. They can give new moms hope and understanding. New moms ask questions and concerns that can help experienced moms rethink their ideas and experiences. Everyone brings something unique and special to the group.

Your group will meet for about 9 months, with 6 months of prenatal sessions and 3 months of postpartum sessions. If you join later in pregnancy, your group will meet for about 4 months.

We’ll talk about all kinds of things. Dealing with morning sickness, understanding what’s “normal” in pregnancy, warning signs, preparing for labor and delivery, caring for your newborn, returning to work and more. Remember, this is your group. Your questions and concerns are always welcome.

Yes. Technical support is available through the website. Your trainer can help as well.

Wellhop sessions are led by experienced trainers who are trained in prenatal and postpartum topics.

The Wellhop pilot program does not replace prenatal or postpartum care with a provider. Wellhop doesn’t offer medical advice or tell you what to do. It’s a place to hear other women’s experiences and learn about the latest research. The information in the topic library and discussion boards is available around the clock. With Wellhop, you can practice asking the embarrassing stuff before you take it to your provider.

Wellhop is not meant to replace prenatal classes or classes about specific delivery methods. But, we may cover the same topics.

The Maternity Support Program is available to employer sponsored health plan members. This program is for women who are trying to have a baby or are already pregnant. It offers educational materials and 1-on-1 phone calls with a dedicated nurse who can answer questions on pregnancy, high-risk births, newborn care and postpartum self-care. The Maternity Support Program focuses on your health needs while Wellhop provides group support and education. Depending on your needs and preferences, we may ask you to take part in one program or both.

Healthy First Steps is available to UnitedHealthcare Community Plan members. This program is for women who are pregnant. It offers educational materials and 1-on-1 phone calls with a dedicated nurse who can answer questions on pregnancy, high-risk births, newborn care and postpartum self-care. Healthy First Steps focuses on your health needs while Wellhop provides group support and education. Depending on your needs and preferences, we may ask you to take part in one program or both.

Your group meets every other week for an hour. The most meaningful Wellhop experience comes from connecting with your group on a regular basis and building relationships. Being part of the conversation is important. That’s where the magic happens! You exchange ideas, get practical tips and share “real talk”. If you have to miss a session, you can visit the topic library and your group discussion board to catch up.

Your group will be made up of women from all over the country. There will be some first-time moms and some experienced moms, all of whom are at the same point in pregnancy.

We know that partners and support people are important. Unfortunately, the pilot program does not include them at this time. We want you to share the information that you learn with your partner or support person. Your trainer may also suggest that you talk with them about certain topics or questions.

If you have questions before you enroll or questions about maternity benefits, please contact your human resources department. Feel free to email us at momandbaby@uhg.com with your questions.

Pregnancy and the postpartum period can be a challenging and sensitive time. If you have a personal question that you do not want shared with the group, you can send a direct message to your trainer. Please keep in mind that trainers do not give medical advice. Your provider is your best resource for all medical questions.

Wellhop is available to you at no additional cost through your company’s health plan.

Please speak with your manager or human resources department if you plan to take part during work hours. We offer a variety of days and times so you can work around your schedule.

We take privacy seriously and follow the rules of HIPAA. Wellhop will not share any personal information about you with your employer.

The pilot program is only available in English at this time.